Shipping + Returns

Shipping

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Viva Glow ship via USPS for all domestic and international packages.

Processing time for orders is 1-2 business days. Shipping within the United States is 3-5 business days. USPS international shipping is 6-21 business days.

A tracking number will be auto-generated and emailed once the order is processed. 

Note* International shipping ( We are not responsible for any shipping deliveries delay once the package leave the United States).

 

 Damages

If you receive a product from us that appears to be damaged or defective, contact us immediately at info@vivaglow.com. We will gladly exchange damaged orders reported within 48 hours of delivery. Photos of damaged product are helpful.

 

Returns & Exchanges

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Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

We Accept Exchanges within 10 days of receipt of item.
To be eligible for a Exchange, your item MUST be unused and in the same condition that you received it. It MUST also be in the original packaging with seal in tact.

Once your item is received and inspected, we will send you an email to notify you that we have received your returned item (MUST be in original packaging)
If you are approved, then a new item will be sent within 5-7 business days. We only replace items if they are defective or damage. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

Order Cancellations & Refunds

At this time, We do not accept order cancellations, returns or refunds. All sales are final.

If you have any questions,please feel free to email us at info@vivaglow.com

 

Say goodbye to toxins and hello  to glowing skin.

 

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